FAQs

FAQs

Frequently Asked Questions – East Coast Generators

Frequently Asked Questions

Everything you need to know about East Coast Generators

Generator Hire & Rental
What sizes of generators do you have available for hire?

We offer a comprehensive range of generators to suit all power requirements:

  • Small Generators: 2kVA – 80kVA for residential use, small events, and worksites
  • Medium Generators: Ideal for weddings, festivals, and medium-scale power outages
  • Large Generators: 500kVA – 1,250kVA for commercial applications and large-scale operations

Our team can help you determine the right size based on your specific power requirements.

How do I determine what size generator I need?

To determine the right generator size:

  • Calculate the total wattage required by all equipment you’ll use
  • Consider the starting wattage of devices like air conditioners and pumps (often higher than running watts)
  • Factor in any future power needs during your rental period
  • Consider whether you need backup power for essential items only or full power restoration

If you’re unsure, our expert team can provide a free consultation to help you choose the right generator for your needs.

Do you provide delivery and installation?

Yes! We provide comprehensive delivery and installation services:

  • We have our own fleet of trucks, trailers, and cranes for delivery
  • Professional technicians will set up and test the generator on-site
  • We can deliver at the time that suits your schedule
  • Delivery and installation may incur additional charges – please confirm when booking

Our in-house freight services ensure timely delivery and pickup at your convenience.

Are your generators suitable for noise-sensitive environments?

Absolutely! We specialize in super silent generators and noise reduction:

  • Our generators feature acoustically silenced canopies to minimize noise pollution
  • Super silent models available for residential areas, hospitals, and event venues
  • Specialized acoustic walls can be provided for ultra-quiet operation (near 0 noise level)
  • Perfect for environments where noise restrictions apply
What additional equipment can I hire with my generator?

We offer a complete range of power distribution equipment:

  • Fuel tanks (including 2,000L external fuel tanks) –should be changed sounds like we only do 2,000L, maybe like external tanks from 1,000L up to 32,000L?
  • Lighting towers
  • Load banks and load cables
  • Cable ramps and extension leads
  • Distribution boards and junction boxes
  • Changeover panels and transfer switches

You can get everything you need in one easy booking with our team.

Emergency Services & Availability
Do you offer 24/7 emergency generator hire?

Yes! We provide 24/7 emergency generator hire services:

  • Our team is available 24 hours a day, 7 days a week, 365 days a year
  • Rapid response times for emergency situations
  • You’ll always speak directly to knowledgeable staff, not an answering service
  • Emergency generators can be delivered and set up quickly for critical situations

Whether it’s an unexpected power outage or urgent event requirements, we’re here to help anytime.

How quickly can you deliver a generator in an emergency?

We pride ourselves on rapid response times:

  • Emergency generators can typically be delivered within hours of your call
  • Our own fleet of delivery vehicles ensures we’re not dependent on third parties
  • We maintain ready-to-go generators specifically for emergency situations
  • Our 24/7 team can coordinate immediate delivery and setup

Response times may vary based on location and generator availability, but we always prioritize emergency calls.

Do you provide on-site refueling services?

Yes! We offer comprehensive on-site refueling services:

  • Our team can refuel your generators before, during, or after hours
  • We have our own fleet for fuel delivery
  • Scheduled refueling to ensure uninterrupted power
  • Emergency refueling available 24/7

This service ensures your generator runs continuously without you having to worry about fuel management.

Generator Sales & Purchase
What types of generators do you sell?

We offer an extensive range of new and used generators:

  • New Generators: Including Rehlko (Kohler) generators with full warranty
  • Used Generators: Professionally refurbished and tested equipment
  • Small to Large Scale: From 2kVA portable units to 1,250kVA+ commercial systems
  • Various Fuel Types: Diesel, petrol, and hybrid solutions available

As Victorian Independent Authorized Dealers for Rehlko Power Generators, we can provide expert guidance on the best generator for your needs.

Should I buy or hire a generator?

The decision depends on your specific needs:

Consider hiring if:

  • You only need a generator occasionally
  • You want to avoid large upfront costs
  • You don’t want ongoing maintenance responsibilities
  • You need different sized generators for different projects

Consider buying if:

  • You need regular, ongoing power backup
  • You want a permanent standby power solution
  • Long-term use makes purchase more cost-effective
  • You want complete control over maintenance and availability

Our team can help you analyze your usage patterns and costs to make the best decision.

Do you provide installation for purchased generators?

Yes, we provide complete supply and installation services:

  • Professional installation by qualified technicians
  • Compliance with all Australian safety standards
  • Electrical connections and changeover switch installation
  • Standby generator systems for automatic operation
  • Testing and commissioning of the complete system

We handle everything from site assessment to final testing to ensure your generator is ready when you need it.

Maintenance & Service
Do you service generators that weren’t purchased from you?

Yes! We service most makes and models of generators:

  • Our workshop services generators regardless of where they were purchased
  • Over 30 years of experience with various generator brands
  • Qualified technicians trained on multiple generator systems
  • Genuine parts sourcing for most major brands

We believe in keeping all generators running efficiently, regardless of their origin.

How often should I service my generator?

Regular maintenance schedules depend on the type, usage, and manufacturer’s specifications. Always service your generator according to the manufacturer’s guidelines, which are typically found in the owner’s manual.

Regular maintenance increases life expectancy, improves reliability, and maintains resale value.

What does your service include?

Our comprehensive service includes:

  • Engine oil and filter changes
  • Air filter cleaning/replacement
  • Fuel system inspection and cleaning
  • Battery testing and maintenance
  • Control panel and electrical system checks
  • Load testing to verify performance
  • Safety system verification
  • Full operational testing under load

All services are performed to Australian safety standards with detailed reporting provided.

Events & Special Applications
Do you provide generators for events and festivals?

Absolutely! We specialize in event power management:

  • Trusted by major sporting and public events throughout Victoria
  • Comprehensive power distribution for music festivals, weddings, and corporate functions
  • Event-specific power planning and consultation
  • Multiple generator setups for large events
  • 24/7 on-site support during events

From intimate weddings to large festivals, we ensure seamless power distribution for your event’s success.

Can you provide power for construction sites?

Yes! We’re specialists in construction site power solutions:

  • Generators suitable for all construction applications
  • Compliance with construction site safety requirements
  • Skid mounted or trailer mounted options for easy positioning
  • Long-term hire rates for extended projects
  • Additional equipment like distribution boards and cables

Our construction-grade generators include essential safety features required for work sites.

Do you handle residential applications?

Yes! We provide residential power solutions:

  • Home backup power during planned or unplanned outages
  • Super silent generators suitable for residential areas
  • Professional installation with acoustic barriers if needed
  • Automatic changeover systems for seamless power transition
  • Long-term solutions for extended power disruptions

We’ve successfully provided residential solutions, including month-long installations with zero noise complaints.

Pricing & Terms
How is rental pricing calculated?

Our rental pricing is based on several factors:

  • Generator Size: Larger generators have higher daily/weekly rates
  • Rental Duration: Longer rentals often qualify for reduced daily rates
  • Additional Equipment: Any extra items like fuel tanks or cables
  • Delivery Distance: Delivery and pickup charges based on location
  • Setup Requirements: Installation and commissioning services

Contact us for a detailed quote tailored to your specific requirements.

What are your payment terms?

We offer flexible payment options:

  • Credit accounts available for regular customers
  • Advance payment options for new customers
  • Various payment methods accepted
  • Detailed invoicing for all services

Specific payment terms can be discussed when you make your booking.

Do you test all equipment before hire?

Yes! Quality assurance is our priority:

  • All hire equipment is tested prior to delivery
  • Testing complies with current Australian safety standards
  • Our own workshop handles repairs and maintenance
  • Equipment is delivered ready to operate
  • Full operational testing performed on-site if required

You can be confident that every generator leaves our facility in perfect working condition.

Still Have Questions?

Our experienced team is here to help you 24/7, 365 days a year

📞 Phone

(03) 9369 6700

Available 24/7

📧 Email

[email protected]

📍 Location

Altona North, Melbourne

Family owned & operated since 1993

🌐 Website

eastcoastgenerators.com.au

Generator Rentals Australia