Frequently Asked Questions - East Coast Generators

Question 1

What sizes of generators do you have available for hire?

Accepted Answer

We offer a comprehensive range of generators: Small Generators (2kVA - 80kVA) for residential use, small events, and worksites; Medium Generators ideal for weddings, festivals, and medium-scale power outages; Large Generators (500kVA - 1,250kVA) for commercial applications and large-scale operations. Our team can help you determine the right size based on your specific power requirements.

Question 2

How do I determine what size generator I need?

Accepted Answer

Calculate the total wattage required by all equipment you'll use, consider the starting wattage of devices like air conditioners and pumps (often higher than running watts), factor in any future power needs during your rental period, and consider whether you need backup power for essential items only or full power restoration. Our expert team can provide a free consultation to help you choose the right generator.

Question 3

Do you provide delivery and installation?

Accepted Answer

Yes! We have our own fleet of trucks, trailers, and cranes for delivery. Professional technicians will set up and test the generator on-site. We can deliver at the time that suits your schedule. Delivery and installation may incur additional charges - please confirm when booking.

Question 4

Are your generators suitable for noise-sensitive environments?

Accepted Answer

Absolutely! We specialize in super silent generators and noise reduction. Our generators feature acoustically silenced canopies to minimize noise pollution. Super silent models are available for residential areas, hospitals, and event venues. Specialized acoustic walls can be provided for ultra-quiet operation.

Question 5

What additional equipment can I hire with my generator?

Accepted Answer

We offer fuel tanks, lighting towers, load banks and load cables, cable ramps and extension leads, distribution boards and junction boxes, and changeover panels and transfer switches. You can get everything you need in one easy booking.

Question 6

Do you offer 24/7 emergency generator hire?

Accepted Answer

Yes! Our team is available 24 hours a day, 7 days a week, 365 days a year. We offer rapid response times for emergency situations. You'll always speak directly to knowledgeable staff, not an answering service. Emergency generators can be delivered and set up quickly for critical situations.

Question 7

How quickly can you deliver a generator in an emergency?

Accepted Answer

Emergency generators can typically be delivered within hours of your call. Our own fleet of delivery vehicles ensures we're not dependent on third parties. We maintain ready-to-go generators specifically for emergency situations. Response times may vary based on location and generator availability, but we always prioritize emergency calls.

Question 8

Do you provide on-site refueling services?

Accepted Answer

Yes! Our team can refuel your generators before, during, or after hours. We have our own fleet for fuel delivery, offer scheduled refueling to ensure uninterrupted power, and emergency refueling is available 24/7.

Question 9

What types of generators do you sell?

Accepted Answer

We offer new generators including Rehlko (Kohler) generators with full warranty, professionally refurbished used generators, small to large scale units from 2kVA portable to 1,250kVA+ commercial systems, and various fuel types including diesel, petrol, and hybrid solutions. As Victorian Independent Authorized Dealers for Rehlko Power Generators, we provide expert guidance on the best generator for your needs.

Question 10

Should I buy or hire a generator?

Accepted Answer

Consider hiring if you only need a generator occasionally, want to avoid large upfront costs, don't want ongoing maintenance responsibilities, or need different sized generators for different projects. Consider buying if you need regular ongoing power backup, want a permanent standby power solution, long-term use makes purchase more cost-effective, or you want complete control over maintenance and availability.

Question 11

Do you provide installation for purchased generators?

Accepted Answer

Yes, we provide professional installation by qualified technicians, compliance with all Australian safety standards, electrical connections and changeover switch installation, standby generator systems for automatic operation, and testing and commissioning of the complete system.

Question 12

Do you service generators that weren't purchased from you?

Accepted Answer

Yes! Our workshop services generators regardless of where they were purchased. We have over 30 years of experience with various generator brands, qualified technicians trained on multiple generator systems, and genuine parts sourcing for most major brands.

Question 13

How often should I service my generator?

Accepted Answer

Regular maintenance schedules depend on the type, usage, and manufacturer's specifications. Always service your generator according to the manufacturer's guidelines, which are typically found in the owner's manual. Regular maintenance increases life expectancy, improves reliability, and maintains resale value.

Question 14

What does your service include?

Accepted Answer

Our comprehensive service includes engine oil and filter changes, air filter cleaning/replacement, fuel system inspection and cleaning, battery testing and maintenance, control panel and electrical system checks, load testing to verify performance, safety system verification, and full operational testing under load. All services are performed to Australian safety standards with detailed reporting provided.

Question 15

Do you provide generators for events and festivals?

Accepted Answer

Absolutely! We are trusted by major sporting and public events throughout Victoria. We provide comprehensive power distribution for music festivals, weddings, and corporate functions, event-specific power planning and consultation, multiple generator setups for large events, and 24/7 on-site support during events.

Question 16

Can you provide power for construction sites?

Accepted Answer

Yes! We offer generators suitable for all construction applications with compliance with construction site safety requirements. Options include skid mounted or trailer mounted for easy positioning, long-term hire rates for extended projects, and additional equipment like distribution boards and cables.

Question 17

Do you handle residential applications?

Accepted Answer

Yes! We provide home backup power during planned or unplanned outages, super silent generators suitable for residential areas, professional installation with acoustic barriers if needed, automatic changeover systems for seamless power transition, and long-term solutions for extended power disruptions.

Question 18

How is rental pricing calculated?

Accepted Answer

Rental pricing is based on generator size, rental duration (longer rentals often qualify for reduced daily rates), additional equipment like fuel tanks or cables, delivery distance, and setup requirements. Contact us for a detailed quote tailored to your specific requirements.

Question 19

What are your payment terms?

Accepted Answer

We offer credit accounts for regular customers, advance payment options for new customers, various payment methods accepted, and detailed invoicing for all services. Specific payment terms can be discussed when you make your booking.

Question 20

Do you test all equipment before hire?

Accepted Answer

Yes! All hire equipment is tested prior to delivery. Testing complies with current Australian safety standards. Our own workshop handles repairs and maintenance, and equipment is delivered ready to operate. Full operational testing is performed on-site if required.

40kVA Super Silent Generator – On Trailer

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